10.4225/03/590a81882dc86 Rouse, Anne Anne Rouse Watson, David David Watson Cyberfraud and identity theft: the hidden costs of business process outsourcing Monash University 2017 BPO risks 10.2104/mbr05018 1959.1/787818 Business process outsourcing Call centres journal article Outsourcing monash:110618 1832-8490 CardSystems Solutions 2017-05-04 01:19:02 Journal contribution https://bridges.monash.edu/articles/journal_contribution/Cyberfraud_and_identity_theft_the_hidden_costs_of_business_process_outsourcing/4968362 Offshore business process outsourcing involves additional risks, according to Anne Rouse and David Watson. Here they outline some of these with strategies for their management. Copyright 2005 Anne Rouse and David Watson. No part of this article may be reproduced by any means without the written consent of the publisher.