10.4225/03/590a81882dc86
Rouse, Anne
Anne
Rouse
Watson, David
David
Watson
Cyberfraud and identity theft: the hidden costs of business process outsourcing
Monash University
2017
BPO risks
10.2104/mbr05018
1959.1/787818
Business process outsourcing
Call centres
journal article
Outsourcing
monash:110618
1832-8490
CardSystems Solutions
2017-05-04 01:19:02
Journal contribution
https://bridges.monash.edu/articles/journal_contribution/Cyberfraud_and_identity_theft_the_hidden_costs_of_business_process_outsourcing/4968362
Offshore business process outsourcing involves additional risks, according to Anne Rouse and David Watson. Here they outline some of these with strategies for their management.
Copyright 2005 Anne Rouse and David Watson. No part of this article may be reproduced by any means without the written consent of the publisher.