@article{McGuire2017, author = "McGuire, Linda", title = "{Service charters - global convergence or national divergence? A comparison of initiatives in Australia, the United Kingdom and the United States}", year = "2017", month = "6", url = "https://bridges.monash.edu/articles/journal_contribution/Service_charters_-_global_convergence_or_national_divergence_A_comparison_of_initiatives_in_Australia_the_United_Kingdom_and_the_United_States/5072560", doi = "10.4225/03/5934bb647ec6b" }