%0 Thesis %A Dean, Alison Mary %D 2017 %T Delivering service quality in call centres : customers' responses and frontline employees' views %U https://bridges.monash.edu/articles/thesis/Delivering_service_quality_in_call_centres_customers_responses_and_frontline_employees_views/5446297 %R 10.4225/03/59cb49d36d6af %2 https://bridges.monash.edu/ndownloader/files/16692173 %K Call centers -- Customer services %K Customer services %K Customer loyalty %K Open Access %K 2004 %K thesis(doctorate) %K 1959.1/5255 %K monash:5868 %X Abstract not available %I Monash University