@article{HO2019, author = "TING HIN HO", title = "{You are supposed to help me: Transgressed customers' evaluations of help from service providers and third-party customers following service failure}", year = "2019", month = "7", url = "https://bridges.monash.edu/articles/thesis/You_are_supposed_to_help_me_Transgressed_customers_evaluations_of_help_from_service_providers_and_third-party_customers_following_service_failure/8813645", doi = "10.26180/5d23d1bf929a2" }