Monash University
Browse
5446297_monash_5868_SOURCE2_4.pdf (9.93 MB)

Delivering service quality in call centres : customers' responses and frontline employees' views

Download (9.93 MB)
thesis
posted on 2017-09-27, 06:48 authored by Dean, Alison Mary, 1950-
Abstract not available

History

Campus location

Australia

Year of Award

2004

Department, School or Centre

Management

Course

Doctor of Philosophy

Degree Type

DOCTORATE

Faculty

Faculty of Business and Economics

Usage metrics

    Faculty of Business and Economics Theses

    Categories

    No categories selected

    Exports

    RefWorks
    BibTeX
    Ref. manager
    Endnote
    DataCite
    NLM
    DC