In Search of Organisational Learning: Polishing the Signpost

This paper is concerned with critically revisiting the concept of the learning organisation. We conclude that some conceptualisations of the term do not add any real value to the continuing exploration of the underlying dynamics of organisational learning. We suggest some refinements to the concept, directed at clearly positioning the critical focus of learning at the organisational level and on better understanding 'action-outcome' relationships. This has implications for how we think about other areas of management and suggests some future research directions. In addition to informing those new to the field, we see this paper as 'polishing the signpost' to help those interested in organisational learning reach greater consensus about the destination of their journeys.