Knowledge management in the financial services sector: understandings and trends in Australia

Knowledge management in a difficult concept but one that is fairly well understood by the Australian financial services sector. These organisations are in the process of implementing some form of strategy to manage knowledge. Many organisations that do not claim to have a strategy to manage knowledge are implementing practical steps to do so. The results of this research are compared with previous research in this sector in the UK and Europe that have shown different understandings and strategies to manage it.

Presented at: 3rd European Conference on Knowledge Management; 2002 Sep 24-25; Dublin, Ireland. p. 113-124.