Quality Management: The Practitioners Perspective

This paper reports the findings of a research project that investigates the roles and responsibilities of five Quality Managers practicing in Australia. This investigation is part of a larger research project focusing on the education, career progression, job content and reward perceptions of production/operations managers and quality managers. Our investigation shows that quality managers are not a homogeneous group and the five quality managers studied have been classified as The Pragmatist, The Conventionalist, The Commercialist, The Opportunist and The Specialist.